Terms and Restrictions
* Flat rate ground shipping and free ground shipping offers
do not apply to:
• oversize/overweight items that require special
handling. On our site, this distinction and the accompanying handling
charge are denoted in the item's description.
• items that have to be shipped by special carrier instead of
our normal ground shipping methods, denoted on our site as “Special
• flammable items
• items that ship directly from our factories or from vendors,
denoted on our site as “Drop Ship”
• any order whose total aggregate weight exceeds 100 lbs
• orders whose shipping destination is located outside the 48
contiguous United States
Additional shipping and handling charges apply
to all orders containing:
• drop ship items
• oversize items
• overweight items
• flammable items
• items whose total aggregate weight exceeds 100 lbs.
Any order that exceeds 300 lbs. ships via truck. Customer
service contacts you regarding the applicable charges.
Ground Shipping / Free Ground Shipping Calculation
All ground shipping calculations, including eligibility for free ground
shipping, are based on your order's product total after
any promotional discounts are applied and before any sales tax is applied.
For example, if your cart contains $210 worth of merchandise, you live
in a state where the sales tax is 5% and you apply a $20 discount to
the cart, then the ground shipping calculation is based on $210 - $20
Eligibility for Free Ground Shipping Offers
To determine eligibility for any free ground shipping offer, the shopping
cart calculates your total order , as defined in the preceding paragraph,
to your offer's minimum purchase requirement for free ground shipping.
Additional Shipping and Handling Calculation
All orders containing drop ship, oversize, overweight, flammable or
whose total aggregate weight exceeds 100 lbs. are subject to additional
shipping and handling fees.
Because additional shipping and handling fees vary by item and by order,
please contact our customer service department at 877-441-0832
for details on how those charges are calculated.
Orders with Aggregate Weight Exceeding 100 lbs
Customer Service notifies you if your order exceeds the 100 lb limit
and, at that time, provides a quote for your total shipping charges,
including the additional weight-related surcharges. Since those surcharges
are calculated on an individual order basis the shopping cart's shipping
calculator does not provide estimates for those charges. As noted in
our ground shipping terms these orders are not eligible for free ground
shipping. Any order that exceeds 300 lbs. ships via truck by special
carrier and those applicable charges will be included in your shipping
quote when customer service contacts you. Please contact Customer Service
at 877-441-0832 if you
have any questions.
Other Shipping Details
Truck Ship Items
Truck ship items cannot be delivered by parcel carrier. These items
are marked accordingly in the item description. Shipping Rates will
be calculated for you during the checkout process. All rates quoted
are for delivery to a dock or curbside
only. Lift gate and inside delivery will incur additional fees
- please contact Customer Service for a quote. Please be prepared to
provide the item number and the delivery address.
Please Note: free freight/shipping promotions do not apply
towards orders with truck ship items. Additionally, expedited shipping
is not available for truck ship items. Any order that exceeds
300 lbs. ships via truck by special carrier and customer service contacts
those customers regarding the applicable charges.
Oversized or Overweight Items
Some of the items we offer are too large or too heavy for delivery
by parcel carrier. These items are typically shipped by truck and additional
shipping charges may apply. A physical address and phone number are
required for delivery of these items. Each oversized item is marked
online accordingly in the individual item description page. Please
Note: free freight promotions do not apply towards orders with oversized
or overweight items.
Drop Ship/Manufacturer Direct Items
For items that are shipped directly from the manufacturer or the manufacturer's
warehouse, additional charges apply. Drop shipments typically take 2
weeks for delivery. Exceptions will be noted in the product description.
Drop ship items are shipped for curb side delivery or dock delivery
Shipping charges for Drop Ship items that are shipped via truck are
for curb or dock delivery only. Please Note: free freight promotions
do not apply towards orders with drop ship items.
Please contact our Customer Service Department at 877-441-0832,
if you have any questions regarding a drop ship item. Canceling of a
drop ship item once the order is received, will be assessed a restocking
fee and shipping charges will not be refunded.
Please contact our Customer Service Department if you prefer to process
any changes or return a drop ship item. Our Customer Service Department
would be happy to contact the vendor to notify them of the return and
provide a return authorization number. Returns due to customer ordering
error are the responsibility of the customer to return directly to the
vendor with the return authorization number. The shipping charges will
not be refunded or reimbursed. A restocking fee will apply.
** NOTE: Drop rates noted on our website are based
on shipping within the 48 contiguous US only. A customer service representative
will contact you to provide a freight quote for shipping outside of
the 48 contiguous states.
Shipping Back Ordered Items
All Back Ordered items are shipped ground delivery as soon as they
are received in our warehouse. Backordered items totaling less than
$10.00 are automatically cancelled.